Why we provide support
Support is not compulsory for Envato authors, but we’re providing it for FREE as a good will gesture in order for you to get the most out of our premium themes. 🙂
Before asking questions
Before asking questions within the support forums, please be sure that you have read the file documentation which came packaged with your download. The documentation covers installation, usage, and often answers the vast majority of questions.
Additionally, you may also use the search feature on our Forum to look up for possibly similar questions that you have in mind.
What we support
Support covers getting setup, using features and general bugs/issues with our up to the WordPress, Plugin & Browsers versionÂ stated in the product page. If you require helps that are not within this scope, such as on how to use default WordPress functionality itself then we’d likely redirect you to external articles or support forums instead.
Customizations and 3rd Party Plugins
Support does not cover customizations and 3rd party plugins unless otherwise explicitly stated in the item description or documentation.
Please note that while we always strive to answer your questions as soon as humanly possible, sometimes we are not able to do so for whatever reasons and we ask you to be patient during these times.
Support is offered around the clock with the bulk of our team based in the ID(GMT+7)
Thanks again for purchasing our themes, and see you in the forum! 🙂